Bakkt Licenses & Disclosures
- BAKKT LICENSES
Bakkt Crypto Solutions, LLC – NMLS ID #1828849; Bakkt Marketplace, LLC – NMLS ID #1890144
Bakkt Crypto Solutions, LLC (Apex Crypto LLC is the current legal entity name with an effective date of the change occurring on June 12, 2023 based on notices provided to applicable states) and/or Bakkt Marketplace, LLC are licensed in the following U.S. jurisdictions:
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State |
License |
State Agency |
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Alabama |
Bakkt Crypto Solutions, LLC Sale of Checks License, #826 |
Alabama Securities Commission (334) 242-2984 |
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Bakkt Marketplace, LLC Sale of Checks License, #803 |
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Alaska |
Bakkt Crypto Solutions, LLC Money Transmitter License, #AKMT-015673
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State of Alaska, Division of Banking & Securities |
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Bakkt Marketplace, LLC Money Transmitter License, #AKMT-012286
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Arizona |
Bakkt Crypto Solutions, LLC Money Transmitter License, #1044583 |
Arizona Department of Financial Institutions at: |
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Bakkt Marketplace, LLC Money Transmitter License, #1003995 |
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Arkansas |
Bakkt Crypto Solutions, LLC Money Transmitter License, #126334 |
Arkansas Securities Department |
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Bakkt Marketplace, LLC Money Transmitter License, #117493 |
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Colorado |
Bakkt Marketplace, LLC Money Transmitter License, #500265 |
Colorado Division of Banking (303) 894-7570 |
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Connecticut |
Bakkt Crypto Solutions, LLC Connecticut Money Transmission License, #MT-1828849 |
Connecticut Department of Banking (860) 240-8299 |
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Bakkt Marketplace, LLC Connecticut Money Transmission License, #MT-1890144 |
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Delaware |
Bakkt Crypto Solutions, LLC Sale of Checks and Transmission of Money License, #036679 |
Office of the State Bank Commissioner Compliance |
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Bakkt Marketplace, LLC Sale of Checks and Transmission of Money License, #28820 |
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District of Columbia |
Bakkt Marketplace, LLC District of Columbia Money Transmitter License, #MTR1890144 |
District of Columbia Department of Insurance, Securities, and Banking |
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Florida |
Bakkt Crypto Solutions, LLC Money Transmitters Part II License, #FT230000274 |
Florida Office of Financial Regulation |
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Bakkt Marketplace, LLC Money Transmitters Part II License, #FT230000277 |
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Georgia |
Bakkt Crypto Solutions, LLC Seller of Payment Instruments License, #1828849 |
2990 Brandywine Rd, Suite 200 |
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Bakkt Marketplace, LLC Seller of Payment Instruments License, #68004 |
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Hawaii |
Bakkt Crypto Solutions, LLC N/A – Participating in Digital Currency Innovation Lab |
Hawaii Technology Development Corporation 521 Ala Moana Blvd Suite 255 Honolulu, HI 96813 |
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Idaho |
Bakkt Crypto Solutions, LLC Money Transmitter License, #MTL-302 |
Idaho Department of Finance at: |
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Bakkt Marketplace, LLC Money Transmitter License, #MTL-259 |
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Illinois |
Bakkt Crypto Solutions, LLC Money Transmitter License, #MT.0000455 |
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 |
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Bakkt Marketplace, LLC Money Transmitter License, #MT.0000364 |
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Indiana |
Bakkt Marketplace, LLC Money Transmitter License, #43320 |
Indiana Department of Financial Institutions (317) 232-3955 |
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Iowa |
Bakkt Crypto Solutions, LLC Money Services License, #2021-0217 |
State of Iowa Division of Banking (515) 281-4014 |
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Bakkt Marketplace, LLC Money Services License, #2019-0128 |
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Kansas |
Bakkt Crypto Solutions, LLC Kansas Money Transmitter License, #MT.0000211 |
Kansas Office of the State Bank Commissioner (785) 296-2266 |
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Bakkt Marketplace, LLC Kansas Money Transmitter License, #MT.0000163 |
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Kentucky |
Bakkt Marketplace, LLC Money Transmitter License, #SC711117 |
Kentucky Department of Financial Institutions |
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Louisiana |
Bakkt Marketplace, LLC Money Transmitter License |
Louisiana Office of Financial Institutions PO Box 94095 Baton Rouge, LA 70804-9095 (225) 925-4660 |
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Maine |
Bakkt Crypto Solutions, LLC Money Transmitter License |
Department of Professional & Financial Regulation Bureau of Consumer Credit Protection |
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Bakkt Marketplace, LLC Money Transmitter License |
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Maryland |
Bakkt Marketplace, LLC Money Transmitter License, #1890144 |
Maryland Commissioner of Financial Regulation |
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Michigan |
Bakkt Crypto Solutions, LLC Money Transmitter License, #MT0024040 |
Michigan Department of Insurance and Financial Institutions |
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Bakkt Marketplace, LLC Money Transmitter License, #MT0022590 |
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Minnesota |
Bakkt Marketplace, LLC Money Transmitter License, #MN-MT-1890144 |
The Minnesota Department of Commerce Golden Rule Building, |
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Mississippi |
Bakkt Marketplace, LLC Money Transmitter License, #1890144 |
Mississippi Department of Banking and Consumer Finance |
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Missouri |
Bakkt Marketplace, LLC Sale of Checks and Money Transmitter License, #MO-22-8642 |
Missouri Division of Finance |
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Nebraska |
Bakkt Crypto Solutions, LLC Nebraska Money Transmitter License |
Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732 (402) 471-3445 |
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Bakkt Marketplace, LLC Nebraska Money Transmitter License |
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Nevada |
Bakkt Marketplace, LLC Money Transmitter License, #MT11121
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Nevada Department of Business and Industry 1830 College Parkway, Suite 100 Carson City, NV 89706 (775) 684-2970 |
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New Hampshire |
Bakkt Crypto Solutions, LLC Money Transmitter License, #24562-MT |
New Hampshire Banking Department |
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Bakkt Marketplace, LLC Money Transmitter License, #23230-MT |
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New Jersey |
Bakkt Marketplace, LLC Money Transmitter License, #1904215 |
New Jersey Department of Banking and Insurance |
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New Mexico |
Bakkt Crypto Solutions, LLC Money Transmitter License |
Financial Institutions Division |
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Bakkt Marketplace, LLC Money Transmitter License |
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New York |
Bakkt Crypto Solutions, LLC Virtual Currency Business Activity, #0000022 |
New York State Department of Financial Services |
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Bakkt Marketplace, LLC Money Transmitter License, #104834 Virtual Currency Business Activity, #0000021 |
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North Carolina |
Bakkt Crypto Solutions, LLC Money Transmitter License, #184370 |
North Carolina Commissioner of Banks |
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Bakkt Marketplace, LLC Money Transmitter License, #186894 |
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North Dakota |
Bakkt Crypto Solutions, LLC North Dakota Money Transmitter License, #MT104190 |
North Dakota Department of Financial Institutions at: |
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Bakkt Marketplace, LLC North Dakota Money Transmitter License, #MT103534 |
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Ohio |
Bakkt Crypto Solutions, LLC Money Transmitter License, #OHMT 226 |
Ohio Division of Financial Institutions |
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Bakkt Marketplace, LLC Money Transmitter License, #OHMT178 |
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Oklahoma |
Bakkt Marketplace, LLC Oklahoma – DOB Money Transmission License |
Oklahoma Department of Banking |
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Oregon |
Bakkt Crypto Solutions, LLC Money Transmitter License |
Oregon Division of Financial Regulation |
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Bakkt Marketplace, LLC Money Transmitter License, #30245 |
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Pennsylvania |
Bakkt Crypto Solutions, LLC Pennsylvania Money Transmitter License, #102376 |
Pennsylvania Department of Banking and Securities |
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Bakkt Marketplace, LLC Pennsylvania Money Transmitter License, #74089 |
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Puerto Rico |
Bakkt Crypto Solutions, LLC Money Transmitter License, #TM-140 |
Puerto Rico Office of the Commissioner of Financial Institutions at: |
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Bakkt Marketplace, LLC Money Transmitter License, #TM-095 |
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Rhode Island |
Bakkt Crypto Solutions, LLC Currency Transmitter License, #202004058CT |
State of Rhode Island Department of Business Regulation |
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Bakkt Marketplace, LLC Currency Transmitter License, #20204030CT |
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South Carolina |
Bakkt Crypto Solutions, LLC Money Transmitter License
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South Carolina Money Service Division |
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Bakkt Marketplace, LLC Money Transmitter License |
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South Dakota |
Bakkt Crypto Solutions, LLC Money Transmitter License, 1828849.MT |
South Dakota Department of Labor and Regulation |
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Bakkt Marketplace, LLC Money Transmitter License, #MT.2180 |
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Tennessee |
Bakkt Marketplace, LLC Money Transmitter License, 1890144 |
Tennessee Department of Financial Institutions |
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Texas |
Bakkt Marketplace, LLC Money Transmitter License, #3194 |
Texas Department of Banking, |
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Utah |
Bakkt Crypto Solutions, LLC Money Transmitter License, #221 |
324 South State Street, Suite 201 (801) 538 – 8830 |
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Vermont |
Bakkt Crypto Solutions, LLC Money Transmitter License, #100-159 |
Vermont Department of Financial Regulation |
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Bakkt Marketplace, LLC Money Transmitter License, #100-153 |
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Virginia |
Bakkt Marketplace, LLC Money Transmitter License, #MO-380 |
Bureau of Financial Institutions |
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Washington |
Bakkt Crypto Solutions, LLC Money Transmitter License, #550-MT-118037 |
State of Washington - Department of Financial Institutions |
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Bakkt Marketplace, LLC Money Transmitter License, #550-MT-121091 |
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West Virginia |
Bakkt Crypto Solutions, LLC Money Transmitter License, #WVMT-1828849 |
West Virginia Division of Financial Institutions |
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Bakkt Marketplace, LLC Money Transmitter License, #WVMT-1890144 |
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Wisconsin |
Bakkt Marketplace, LLC Seller of Checks, #203-SOC |
Wisconsin Department of Financial Institutions |
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Wyoming |
Bakkt Marketplace, LLC Money Transmitter License, #7271 |
Wyoming Department of Audit Hathaway Building |
Disclosures – applicable to Bakkt Marketplace, LLC (“Bakkt”) and Bakkt Crypto Solutions, LLC (“Bakkt Crypto Solutions”).
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State |
Disclosure |
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Alaska |
Please note that this license does not cover the transmission of virtual currency. For Alaska Residents Only: If your issue is unresolved by Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One |
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Arizona |
If you have a complaint regarding the company’s money transmission activity in the State of Arizona, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Arizona Department of Financial Institutions at: 100 N 15th Avenue, Suite 261Phoenix, AZ 85007 Telephone: (602) 771-2800 |
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Arkansas |
Bakkt, is a licensed money transmitter under Title 23, Chapter 55 of the Arkansas Code. Questions or concerns should be directed to Bakkt at help@bakkt.com or (800) 322-1719. For any unresolved consumer complaints, please contact: Arkansas Securities Department, Heritage West Building, 201 East Markham Street, Suite 300, Little Rock, AR 72201-1692, Telephone #: (501) 324-9260. |
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If you have a complaint, please contact Bakkt Crypto Solutions, LLC at +1 (800) 322-1719 and/or at help@bakkt.com. If you still have an unresolved complaint regarding Bakkt Crypto Solutions, LLC money transmission activity, you may file the completed complaint form by emailing to ASDInfo@securities.arkansas.gov or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268 http://www.securities.arkansas.gov/!userfiles/ComplaintForm-english%20May%202020(3).pdf Important Notice from AR Securities Department about Consumer Complaint http://www.securities.arkansas.gov/!userfiles/Complaint%20Important%20Notice%20May%202020(2).pdf Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department. |
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Colorado |
Colorado State Banking Commissioner CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: https://banking.colorado.gov/industry/money-transmitters Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. |
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District of Columbia |
If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at: Telephone: (202) 727-8000 |
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Florida |
NOTICE: By the Florida Office of Financial Regulation BY GRANTING BAKKT AND BAKKT CRYPTO SOLUTIONS, LLC EACH A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES. If you have a question or complaint, please contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719. Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Bakkt or Bakkt Crypto Solutions, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free). |
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Georgia |
Bakkt is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, you may contact: DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA |
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Bakkt Crypto Solutions, LLC is licensed by The Georgia Department of Banking and Finance. (Lic. # 1828849/ NMLS# 1828849). The Georgia Department of Banking and Finance – Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372. |
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Hawaii |
Bakkt Crypto Solutions, LLC is providing services to you as a participant in a special Hawaii project which ends on June 30, 2024. At the end of the project term, Bakkt Crypto Solutions, LLC may be required to close all accounts for Hawaii customers and cease operations. Bakkt Crypto Solutions, LLC will notify Hawaii customers in advance if accounts must be closed. Hawaii customers who choose to open accounts with Bakkt Crypto Solutions, LLC are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount. |
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Idaho |
If you have a complaint regarding the company’s money transmission activity in the State of Idaho, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Idaho Department of Finance at: P.O. Box 83720, |
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Illinois |
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Bakkt or Bakkt Crypto Solutions at Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-888-473-4858 (toll-free). |
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Indiana |
Bakkt holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions. |
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Kansas |
If you have a complaint, please contact Bakkt or Bakkt Crypto Solutions, LLC at (800) 322-1719 and/or at help@bakkt.com. If you still have an unresolved complaint regarding Bakkt Crypto Solutions, LLC money transmission activity, you may file it by contacting the Consumer Affairs Department. Complete consumer assistance PDF form https://www.osbckansas.org/consumers/complaintform.pdf Attach copies of documents related to your concerns, such as contracts, monthly statements, receipts and correspondence with the company. DO NOT SEND ORIGINAL DOCUMENTS AS THEY WILL NOT BE RETURNED. Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs Department 700 SW Jackson St, Suite 300 Topeka, KS 66603 Telephone: (785) 296-2266 Fax: (785) 296-6037 Email: complaints@osbckansas.org File a Complaint/Consumer Assistance https://www.osbckansas.org/consumers/complaints.html |
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Louisiana |
Please note the license issued to Bakkt by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. |
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Maryland |
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bakkt (License No. 12-1890144 and NMLS ID: 1890144) at 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201 or by phone at (888) 784-0136 Verify Bakkt at: www.NMLSConsumerAccess.org, unique ID 1890144 |
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Minnesota |
The Minnesota Department of Commerce (www.commerce.state.mn.us) will accept complaints at 651-539-1500 or by mail (Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101) |
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Missouri |
If you have a complaint regarding the company’s money transmission activity in the State of Missouri, please contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Missouri Division of Finance at: |
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Nevada |
Bakkt is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Bakkt. |
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New Hampshire |
If you have a complaint regarding the company’s money transmission activity in the State of New Hampshire, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the New Hampshire Banking Department at: New Hampshire Banking Department Telephone: (603) 271-3561 |
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New Mexico |
If your issue is unresolved by Bakkt Crypto Solutions, LLC, you may direct your complaint to the New Mexico Regulations and Licensing Department, Financial Institutions Division. Please visit http://www.rld.state.nm.us/financialinstitutions/overview.aspx for additional information. |
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New York |
New York Department of Financial Services Bakkt Marketplace, LLC is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to: Consumer Assistance Unit NYS Department of Financial Services 1 State Street New York, NY 10004 Tel: (800) 342-3736 Website: https://www.dfs.ny.gov/complaint |
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Bakkt Crypto Solutions, LLC is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. If you are located in the State of New York and have a complaint, please first contact our Customer Support Team here at help @bakkt.com. Alternatively, you can reach us at +1 ((800) 342-3736or 10000 Avalon Blvd., Suite 900, Alpharetta, GA 30009. Customers residing in New York are able to trade the following cryptocurrencies through Bakkt Crypto Solutions, LLC: BCH, BTC, ETH, and LTC. New functionalities offered by Bakkt Crypto Solutions, LLC, including but not limited to, cryptocurrency deposits, withdrawals, staking, and peer-to-peer transfers require approval from NYS DFS per Bakkt Crypto Solutions, LLC’s regulatory obligations in New York State before being made available to customers residing in New York. If you still have an unresolved complaint, you may also direct your complaint to the attention of: the New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540. Please visit https://www.dfs.ny.gov for additional information. Please note the following disclosures associated with virtual currency:
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North Carolina |
If you have a complaint regarding Bakkt’s or Bakkt Crypto Solutions, LLC’s money transmission activity in the State of North Carolina, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the North Carolina Commissioner of Banks at: North Carolina Commissioner of Banks |
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North Dakota |
If you have a complaint regarding the company’s money transmission activity in the State of North Dakota, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the North Dakota Department of Financial Institutions at: 200 Schafer Street, Suite G |
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Ohio |
If you have a complaint regarding the company’s money transmission activity in the State of Ohio, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Ohio Department of Commerce at: Division of Financial Institutions Telephone: (866) 278-0003 |
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Oregon |
If you have a complaint regarding the company's money transmission activity in Oregon, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Oregon Division of Financial Regulation at: Oregon Division of Financial Regulation Telephone: (866) 814-9710 |
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Puerto Rico |
If you have a complaint regarding the company's money transmission activity in Puerto Rico, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Puerto Rico Office of the Commissioner of Financial Institutions at: Office of the Commissioner of Financial Institutions |
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Rhode Island |
If you have a complaint regarding the company’s money transmission activity in the State of Rhode Island, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Rhode Island Department of Business Regulation at: State of Rhode Island Department of Business Regulation Telephone: (401) 462-9503 |
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South Carolina |
If you have a complaint regarding the company’s money transmission activity in the State of South Carolina, please contact Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the South Carolina Money Service Division at: Money Service Division |
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Tennessee |
Please note that this license and the required surety bond do not cover the transmission of virtual currency. Bakkt is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. |
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Texas |
If you have a complaint, first contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, www.dob.texas.gov. |
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Virginia |
Bakkt is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin). |
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Washington |
If you have a complaint, first contact the consumer assistance division of Bakkt or Bakkt Crypto Solutions at help@bakkt.com or (800) 322-1719, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: File a complaint online, mail or fax: Call us: 1-877-RING DFI (1-877-746-4334) |
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Wyoming |
If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, please contact the Wyoming Department of Audit at: Wyoming Department of Audit Hathaway Building |
- BAKKT CLEARING, LLC REGULATORY INFORMATION
Historical Data;
Bakkt Clearing, LLC has not held customer funds since Friday, February 1, 2019, when it was operating as Rosenthal Collins Group, LLC. Therefore, beginning on Monday, February 4, 2019, there is no historical segregated or secured funds data for Bakkt Clearing, LLC.
Download Previous Years Financial Statement
Notices
The NFA provides certain FCM financial data available on their website
The CFTC also provides certain FCM financial data available on their website
- BAKKT TRUST COMPANY LLC CUSTOMER COMPLAINT INFORMATION
Please send any customer complaints to 10000 Avalon Boulevard, Suite 1000, Alpharetta, Georgia 30009; Help@bakkt.com; or call (800) 322-1719.
You may also send complaints directly to the New York Department of Financial Services via the contact information below:
Mail: New York State Department of Financial Services Attn: Consumer Affairs, One Commerce Plaza, Albany, NY 12257
Telephone Numbers: (800) 342-3736; (212) 480-6400; or (518) 474-6600
Email: consumer@dfs.ny.gov
Website: https://www.dfs.ny.gov/complaint