Bakkt Licenses & Disclosures

Please note that this license does not cover the transmission of virtual currency.

For Alaska Residents Only:

If your issue is unresolved by Bakkt at help@bakkt.com or (800) 322-1719, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

If you have a complaint regarding the company’s money transmission activity in the State of Arizona, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Arizona Department of Financial Institutions at:

100 N 15th Avenue, Suite 261Phoenix, AZ 85007

Telephone: (602) 771-2800
Fax: (602) 381-1225

Bakkt, is a licensed money transmitter under Title 23, Chapter 55 of the Arkansas Code. Questions or concerns should be directed to Bakkt at help@bakkt.com or (800) 322-1719.

For any unresolved consumer complaints, please contact: Arkansas Securities Department, Heritage West Building, 201 East Markham Street, Suite 300, Little Rock, AR 72201-1692, Telephone #: (501) 324-9260.

Colorado State Banking Commissioner

CUSTOMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: https://banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at:

Telephone: (202) 727-8000
Fax: (202) 354-1058
Email: disb.complaints@dc.gov

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING BAKKT A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

• U.S. currency is legal tender backed by the U.S. government.
• Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
• The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
• Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719.

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Bakkt at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Bakkt is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Bakkt at help@bakkt.com or (800) 322-1719. For unresolved complaints, you may contact:

DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA
2990 Brandywine Rd, Suite 200
Atlanta, Georgia 30341
(888) 986-1633

If you have a complaint regarding the company’s money transmission activity in the State of Idaho, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Idaho Department of Finance at:

P.O. Box 83720,
Boise, ID 83720-0031
Telephone: (208) 332-8004
Email: securities@finance.idaho.com

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about Bakkt at Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-888-473-4858 (toll-free).

Bakkt holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Please note the license issued to Bakkt by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bakkt (License No. 12-1890144 and NMLS ID: 1890144) at 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201 or by phone at (888) 784-0136

Verify Bakkt at: www.NMLSConsumerAccess.org, unique ID 1890144

The Minnesota Department of Commerce (www.commerce.state.mn.us) will accept complaints at 651-539-1500 or by mail (Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101)

If you have a complaint regarding the company’s money transmission activity in the State of Missouri, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Missouri Division of Finance at:
Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242

Bakkt is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Bakkt.

If you have a complaint regarding the company’s money transmission activity in the State of New Hampshire, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the New Hampshire Banking Department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

Telephone: (603) 271-3561
Email: nhbd@banking.nh.gov

New York Department of Financial Services

Bakkt Marketplace, LLC is licensed and regulated as a money transmitter and virtual currency business activity provider by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit NYS Department of Financial Services 1 State Street New York, NY 10004 Tel: (800) 342-3736 Website: https://www.dfs.ny.gov/complaint

If you have a complaint regarding Bakkt’s money transmission activity in the State of North Carolina, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the North Carolina Commissioner of Banks at:

North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27699-4309
Telephone: (919) 733-3016

If you have a complaint regarding the company’s money transmission activity in the State of North Dakota, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the North Dakota Department of Financial Institutions at:

200 Schafer Street, Suite G
Bismark, ND 58501-1204
Telephone: (701) 328-9933
Email: dfi@nd.gov

If you have a complaint regarding the company’s money transmission activity in the State of Ohio, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Ohio Department of Commerce at:

Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120

Telephone: (866) 278-0003

If you have a complaint regarding the company's money transmission activity in Oregon, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Oregon Division of Financial Regulation at:

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405

Telephone: (866) 814-9710
Email: DCBS.DFCSMAIL@oregon.gov

If you have a complaint regarding the company's money transmission activity in Puerto Rico, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Puerto Rico Office of the Commissioner of Financial Institutions at:

Office of the Commissioner of Financial Institutions
1492 Ponce de Leon Avenue, Suite 600
Centro Europa Building
San Juan, PR 00907
Telephone: (307) 777-6605

If you have a complaint regarding the company’s money transmission activity in the State of Rhode Island, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920

Telephone: (401) 462-9503

If you have a complaint regarding the company’s money transmission activity in the State of South Carolina, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the South Carolina Money Service Division at:

Money Service Division
Rembert C. Dennis Building
Columbia, SC 29201
Telephone: (573) 751-3242

Please note that this license and the required surety bond do not cover the transmission of virtual currency. Bakkt is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

If you have a complaint, first contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, www.dob.texas.gov.

Bakkt is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

If you have a complaint, first contact the consumer assistance division of Bakkt at help@bakkt.com or (800) 322-1719, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov

If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Bakkt at help@bakkt.com or (800) 322-1719.

For unresolved complaints, please contact the Wyoming Department of Audit at:

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
Telephone: (307) 777-6605